Got questions? This way.
General questions:
Curious about how Gardien can help you manage renewals? Get clear, concise answers and make the most of our platform.
Gardien simplifies renewal management with its advanced expiration reminder software, automating repetitive tasks and providing real-time tracking of all your important documents. With our AI-powered system, you receive timely reminders and alerts to ensure you never miss a renewal deadline. This centralized approach helps you stay organized and reduces the risk of costly oversights.
Not at all! Gardien is designed with user-friendliness in mind. The interface is intuitive, and setting up the system is straightforward, requiring no advanced technical skills. Our onboarding process includes a free 30-minute call to guide you through the setup and answer any questions, ensuring a smooth start.
Gardien, an advanced expiration reminder software, provides automated reminders via email and in-app notifications. You can customize the frequency and type of reminders based on your preferences for each document or renewal. This ensures you get timely alerts tailored to your needs, helping you stay on top of important deadlines.
Absolutely. Gardien supports multi-user management, allowing you to create individual user accounts, assign roles, and set access permissions. This feature helps you delegate tasks and manage renewals efficiently across your team, ensuring everyone has the appropriate level of access.
Gardien is versatile and supports a wide range of documents, including domain & server renewals, AMC, contracts, permits, licences, and other important files. You can upload and organize any document that requires renewal management, keeping all your critical paperwork in one centralized location with our renewal management software.
Support
Need help using Gardien? Our support team is here to help you resolve any issues and ensure a smooth experience.
If you encounter any issues, you can reach our technical support team through several channels: email, live chat, or phone. Our support team is available to assist you with troubleshooting and resolving problems promptly. For immediate assistance, use our live chat feature on our website for real-time support.
Gardien is regularly updated to enhance functionality and address user feedback. We release updates quarterly, but we also deploy smaller patches and improvements as needed. Our commitment is to continuously improve the user experience and keep the platform up-to-date with the latest features and security enhancements.
You can find information about the latest updates and new features in our release notes, which are available on our website and within the app. We also send out notifications to keep you informed about major updates and improvements to our renewal management software. Additionally, our blog and help center provide detailed insights into new functionalities and enhancements of our renewal management software.
To report a bug or issue, you can use the “Report an Issue” feature in the app or contact our support team directly via email or live chat. Please provide as much detail as possible about the problem you’re experiencing, including screenshots if available. This helps us quickly identify and resolve the issue.
If you need help understanding a new feature, our expiration reminder software provides updated user guides and tutorials in the help center. We also offer webinars and video tutorials to walk you through new features. For further assistance, don’t hesitate to reach out to our support team for personalized help.
Licence Usage:
Explore the support and updates that come with your theme purchase, including the duration of access, the type of support offered, how to seek assistance for theme-related issues.
Your licence covers access to all core features of Gardien, including automated renewal tracking, reminder notifications, document management, and reporting tools. Depending on your plan, it may also include additional features such as multi-user management and advanced integrations. For detailed information on what’s included in your specific licence, please refer to your subscription details or contact our support team.
Yes, you can upgrade or change your licence plan at any time. As your needs evolve, simply reach out to our support team or use the self-service option in your account settings to select a new plan that better suits your requirements. We offer various plans to accommodate different levels of usage and feature needs.
The number of users you can add with our expiration reminder software depends on your specific license plan. Basic plans include a set number of user accounts, while higher-tier plans offer more flexibility. To add more users beyond your current plan's limit, contact our support team to explore upgrade options.
The cost of your licence covers access to the core features included in your plan. However, there may be additional costs for extra features, integrations, or services that are not included in your standard licence. For a detailed breakdown of potential additional costs, please refer to our pricing page or contact our support team for clarification.
Yes, you can cancel your licence at any time. We offer a refund policy based on the terms outlined in our service agreement. If you need to cancel your licence or request a refund, please contact our support team for guidance on the process and to understand the conditions that apply to your refund request.